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IT Service Manager

ComAp is a successful Czech based company, recognised globally as a leader in advanced control technology within the power generation sector worldwide. The company is both strong and dynamic providing employees with opportunities to build on their experience and benefit from working in a friendly, inviting, international environment.

We´re looking for a new colleague who will join our digital office team. As our company continues in its digital transformation journey, we are changing the organisation structure to consolidate the service management of all IT Services in a single team lead by this role. The IT Service Manager will shape the direction of Service Management to deliver reliable and predictable service for the business internally, and for ComAp customers. And manage a small team of Service Owners day to day to fulfill this service management strategy.

Your main responsibilities will be:

  • Ensuring that all the business services (ERP, CRM, CMS,..), external services (e.g. WebSupervisor), and underlying IT services (integration services, infrastructure services, collaboration tools) are under control
  • Proactively ask for business needs and together with business owners look for effective solutions
  • Manage the costs and provide input to the forecasting and budgeting
  • Ensuring that every service follows Service Management processes (incident management, request fulfillment, problem management, release management…)
  • Managing the internal delivery teams and 3rd parties
  • Supporting the IT Countries Support

What we expect from you:

  • At least 5 years experience with business services (roles such as service delivery manager, service owner or similar), experience with regional role is a plus
  • Strong people management skills, cross departmental cooperation
  • ITIL Service Management knowledge, project management experience
  • Reliability and strong communication skills towards internal stakeholders
  • Advanced knowledge of English
  • Degree in Computer Science or similar

What we offer:

  • Become a part of a Czech based company that successfully sells its products to more than 100 countries around the world
  • Participate in exciting projects with the global character
  • Participate in regular team buildings and events, such as ComAp birthday party, Children´s day, party with Santa Claus for kids, Christmas party and many other exciting events and celebrations
  • Work at our headquarters in Prague – Holešovice in our new and modern premises
  • Attractive benefit program including flexible working hours, home office, 5 weeks of vacation, 3 sick days, charity day, Edenred cafeteria system, free sports activities, bonus scheme based on performance and many more

If you think that this is what you were looking for, send us your CV and contact details, and let’s take this conversation to the next level.

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